Freezing / ending membership

Frequently asked questions relating to ending memberships

Can I freeze my membership?

Please contact a member of staff for further information.

Can I cancel my membership?

Yes-you can be in control day or night-just log in here to update details such as address, make changes to bank details, change your direct debit date and others.

Can I cancel a direct debit?

The easiest way is through the online cancellation process. Please cancel your monthly memberships at least 5 working days before the next payment is due to ensure no further payments are made.